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 HAWLEY 

WHARF

CAMDEN

Saturdays & Sundays
Hawley Wharf Square, Camden, NW1



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Welcome to Hawley Wharf


Event Managers

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The Event Manager is an employee of The Spread, the operating company of the market. They can be found wearing a yellow or green high visibility vest. Please be mindful that during set up and take down, they may have a number of tasks to complete. If you require their assistance, please let them know and they will log your request. Requests are completed in the order that they are received. Our support email  is trade@thespreadfood.com and if you require anything that is not urgent, please email it to us by Monday at 5 pm. 




 
How to set up your stall

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Operating from Hawley Wharf Camden and the use of the stall provided by the landlord is entirely at your own risk.We advise you to be extremely cautious when setting up your stall. 

1)
Open ceiling on the merchant side. Before doing so, make sure that the area around and above is clear of obstructions. Do not stand under the ceiling at any point until it is secured on both sides. Lift one side of the ceiling and whilst holding it in place, use the smaller bar to secure the ceiling on to the stall.

2) Open the ceiling on the customer side repeating the same process.

3) Lower the side extensions. These are the areas of the stall that extend the surface area to display products. Before doing anything else, ensure that the chains to the left and the right are secured. Next, unloosen the sliders that allow the extensions to fall in to place.

4) Open the extension on the other side repeating the same process.

5) If you do not require the side extension. Remove it and place it under your stall, ensuring that it carefully positioned in order to not fall. The extension is removed by firmly holding the side extension. Unclip on one side, unclip the other side and then lift the side extension. Check the area around you before lifting it out of position. 

Please ensure that during trading hours your stall remains clean and tidy as it may be inspected by Event Management and other authorised staff. 

You are required to ensure that areas that might be susceptible to spillages are protected with non slip flooring. Any spillages that occur should be immediately reported to the Event Manager who will ask you to cease trading in order that you can clean the spillage. 



HOW TO TRANSACT

 
The Spread has issued you with a payment card reader and log in credentials to The Spread's payment system called Square. If you do not have this with you, you will not be permitted to trade. The card reader links to the Square Point of Sale app. You will need to ensure that you have the latest version of the app downloaded as well as the latest version of the operating system on your smart device. If you do not know your log in credentials, please check your inbox for previous emails, or speak to the Event Manager. Please ensure that you are logged in to the correct market location as The Spread will have provided a  specific log in for each market. If you have any problems on the day of trade, please speak to the Event Manager who will help to troubleshoot the problem. Sales revenue is paid out to Trade Partners by 6 pm on Tuesday.


TOILETS

Toilets are accessed in the basement of the food court at the top of Water Lane.



ELECTRIC

You must only plug appliances into the electrical connections  that have been authorised by The Spread. If any other items are plugged into the electrical sockets, you will be asked to suspend trade immediately.




BINS

The Event Manager has access to the bin room. Any waste generated should be kept behind your stall. The event Manager will visit your stall at least once per hour, which is your opportunity to provide them with waste for removal.  All waste must be seperated into non-recyclable and recyclable sealed bags, which are clearly identifiable. Please note that once waste has gone to the waste room, it can not be recovered. 


SERVICE


Ensure that you are visible, approachable and do your best to engage with customers. Let them know you'll see them next week. Although you use your smart device to transact, please limit time on your phone as much as possible. 


BAGS

You will be issued with branded 'Hawley Wharf' bags. 


ALCOHOL

If you are authorised to supply alcohol.  You are requred to ensure that all sales are in line with the Premises License provided to you when booking and displayed on site. Remember that alcohol sales are strictly from 10:00-16:30. The Event Manager has a refusals log and if you refuse a sale due to the person asking for alcohol appearing to look under 25 and they cannot provide identification, you must report it to the Event Manager. 


CURRENT DISCOUNTS
We provide coupon codes to local organisations in order to attract more customers. The coupon codes must only be entered into the payment device if the customer mentions it. For discounts made as a result of the coupon codes are incurred by The Spread.

"STAY" - Live until December 19th. Discount: 10%
"LABS"
- Live until December 19th. Discount: 10%

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